Accessibility and welcoming disabled visitors
Easily plan your visit regardless of your disability
The Cité du Chocolat Valrhona is committed to offering an inclusive and accessible visitor experience for everyone. This is a positive step for all : improving accessibility improves everyone's quality of life. Since 2015, the Cité du Chocolat has held the Tourisme & Handicap label for all four categories of disability: motor, intellectual, hearing, and visual.
A preferential rate is offered on our online ticketing platform (reduced rate upon presentation of a disability card). Priority access and no waiting at reception are available for visitors with disabilities.
Dedicated accessible parking spaces are located behind the Cité du Chocolat in the parking lot of the École du Grand Chocolat Valrhona (8 rue Général de Gaulle).
Numerous facilities are in place to ensure you fully enjoy your visit.
Easily plan your visit regardless of your disability
The Cité du Chocolat Valrhona is committed to offering an inclusive and accessible visitor experience for everyone. This is a positive step for all : improving accessibility improves everyone's quality of life. Since 2015, the Cité du Chocolat has held the Tourisme & Handicap label for all four categories of disability: motor, intellectual, hearing, and visual.
A preferential rate is offered on our online ticketing platform (reduced rate upon presentation of a disability card). Priority access and no waiting at reception are available for visitors with disabilities.
Dedicated accessible parking spaces are located behind the Cité du Chocolat in the parking lot of the École du Grand Chocolat Valrhona (8 rue Général de Gaulle).
Numerous facilities are in place to ensure you fully enjoy your visit.
For people with reduced mobility
The entire Cité du Chocolat Valrhona is fully wheelchair accessible: the visitor trail and its upstairs dining area, as well as the shop adjacent to the Cité du Chocolat.
For visitors who tire easily, the building offers ample seating throughout. A wheelchair is available free of charge at reception (upon request). Loans are granted in exchange for identification. All borrowed equipment must remain within the premises.
Accessible restrooms are located on the ground floor and upstairs. An elevator provides access to the upper floor. The employees at the Cité du Chocolat are available to assist you with any needs you may have.
For people with visual impairments
The Cité du Chocolat offers a fun and engaging visit lasting approximately 1.5 hours. Free activities await you along the way, as well as about fifteen tastings. Access from the outside parking lot is facilitated by tactile paving strips leading to the Cité du Chocolat reception area. However, we recommend being accompanied on the tour.
A reduced rate is available upon presentation of a disability card. Priority access and no waiting at reception are granted to people with disabilities. Guide dogs are welcome throughout the tour. Since 2015, the Cité du Chocolat has been certified by the "Tourisme & Handicap" label for all 4 categories of disability. You can take guided tours or participate in workshops : chocolate discovery, pastry classes, etc.
You are accompanying a visually impaired or blind person.
As a companion, you benefit from the same priority access as the person you are accompanying. Visually impaired. If their disability card mentions "need for assistance" or "blindness," you will also benefit from the same rates as the person you are accompanying. For more information, please contact us at +33 4 75 09 27 27. The employees at the Cité du Chocolat are available and ready to assist you.
For people with hearing impairments
The Cité du Chocolat is a fun and intuitive visitor experience, with many sensory elements. The elevator along the route has visual indicators for the different floors. The reception desk is equipped with induction loops and handsets. The employees at the Cité du Chocolat are available and ready to assist you. Enjoy your visit with greater independence.
Many services are tailored to your needs, whether you are deaf or hard of hearing:
- All audiovisual presentations are subtitled in French.
- Audio transcription sheets are available.
- Our headphones are designed to fit external or internal hearing aids.
These aids allow everyone to enjoy a more relaxed and personalized visit. Don't hesitate to ask our team at reception : we are here to assist you and answer your questions. your specific needs.
You have a mental or psychological disability, or autism spectrum disorder
Weekday hours are quieter than weekends. Visitors are welcome to bring their own sensory aids. We can provide : a timer, noise-canceling headphones, and sunglasses.
